Refund Policy
We have a 30 day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition as when you received it, unworn or unused, with tags, and in its original packaging. You will also need a receipt or proof of purchase.
To begin a return, You can do this by：atfoc.store@gmail.com Contact Us.
Return process: Customer Initiates Return ➡️ Merchant Reviews Request ➡️ Customer Returns Goods ➡️ Merchant Receives & Inspects Goods ➡️ Merchant Processes Refund ➡️ Process Completion
Please note that returns need to be sent to the following address：
Room C, 6/F, Prat Building, 13 Prat Avenue, Tsim Sha Tsui, Hong Kong
If your return is accepted, we will send you a return shipping label with instructions on how and where to send the package. Items returned to us without a prior return request will not be accepted. For any return questions, You can do this anytime through the daweinihao901@gmail.com
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Damage and issues:Please inspect your order and if an item is defective, damaged or you received the wrong item, please contact us immediately so we can assess the issue and make it right.
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EU 14-day cooling-off period：Notwithstanding the above, if the goods are shipped to the EU, you have the right to cancel or return your order within 14 days, without giving any reasons. As stated above, your item must be in the same condition you received it, unused or with tags attached, and in its original packaging. You will also need to provide a receipt or proof of purchase.
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Refunds：We will notify you once we’ve received and inspected your return,and let you know if the refund was approved or not. lf approved you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.If more than 15 business days have passed since we’ve approved your return, please contact us at atfoc.store@gmail.com