FA&Q

1.Transportation and after-sales:

  • Q1:Why can our products pass through customs of various countries smoothly?

A1:

Don't worry about customs! It won't intercept our goods! Because the logistics provider we cooperate with is very authoritative, with a pass rate of 98.2% in the past 6 months. At the same time, we will deliver the goods to your door in the name of kitchenware.

  • Q2:How do I know if home delivery is available in my country?

A2:

Countries available for delivery: United States, Australia, New Zealand and all European countries

  • Q3:Will your goods be detained by customs?

A3:

First of all, the logistics company we cooperate with is very authoritative, with a customs clearance rate of 98.2% in the past 6 months. Secondly, we promise: if it is seized, we will resend it for free, or you can choose a refund.

  • Q4:How to ensure that the goods received are consistent with the product pictures you see on our website?

A4:

Exclusive inspection service is provided after placing an order: Our sexy beauty customer service will send an inspection video via WhatsApp or email. There will be a card with the customer's name in the video to show the uniqueness of the video.

  • Q5:How long will it take you to receive the goods?

A5:

We ship from our air cargo warehouse at Hong Kong International Airport. To Canada, Australia and European countries: 10-14 working days (95.3% of orders are delivered on time)

We will prepare the goods and start shipping within 1-3 days. You will receive our shipping reminder in your mailbox. On the 5th day, you can check the logistics tracking information of your order.(See Shipping Policy for details)

  • Q6:What should I do if I am not satisfied with the product after receiving it?

A6:

First, we promise 30-day unconditional return. Second, you can contact us via Email or WhatsApp. (See Return Policy for details)

  • Q7:How do we ensure payment security? How can customers get a refund?

A7:

The payment service of our website is provided by the third party PayPal, and the payment security is guaranteed by it. At the same time, we also support credit card payment, Apple Pay and Google Pay, but do not support installment payment for the time being.

Customer refunds will be refunded according to the original route of your payment channel.

2.Product performance and quality:

  • Q8:How do our products ensure reliability in extreme environments?

A8:

Our engineering team has previously served the Microtech OEM factory and has now upgraded our global supply chain with the following enhancements:

1.Blade Heat Treatment: Employing Solingen's vacuum quenching technology from Germany

2.Assembly & Quality Inspection: Conducted in dust-free workshops within Hong Kong Freeport (compliant with ITAR export control standards)

3.Final Quality Assurance: Random sampling certification by the Outdoor Gear Assessors Alliance (OGA) in the United States

We are committed to the integration and upgrading of the supply chain, focusing costs on the optimization of production processes and quality rather than brand premiums, so as to pass on the benefits to consumers and provide a complete set of outdoor equipment solutions for outdoor enthusiasts.

  • Q9:What specific scenarios are different knife types (straight knife/jump knife/multi-function tool knife) suitable for?

A9:

1.Straight Knife:Camping and chopping firewood, outdoor survival, hunting and other scenes

2.Flick Knifes:Daily EDC, self-defense, backpacking, cutting various things, etc.

3.Multipurpose Knife:Camping, rock climbing, fishing, boating and other scenes that require multiple tools.

The above are common questions and answers. If you have any other questions, you can contact us via email.

Email: atfoc.store@gmail.com